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Senior Product Manager- Customer Intelligence


Full time


About the Role

Level AI is an enterprise SaaS company innovating in the Voice AI space. We are based out of Mountain View, CA, and are backed by top VCs, industry experts, and technologists from Silicon Valley. Our mission is to help modern contact centers deliver an exceptional customer experience through natural language understanding and semantic intelligence. 

As a critical member of the annotation team, your work will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

What you'll be liable for:

  • Our customer intelligence platform combines the power of AI with customer conversations data to generate insights that will empower businesses to improve customer satisfaction, build product roadmap and take business decisions better.

  • Lead roadmap of our customer intelligence platform and work with our amazing AI team!

  • Build an intelligence platform from AI models such as customer/agent sentiment detection, entities and intent detection

  • You will help Identify, analyze, and prioritize new features based on business and customer impact.

  • You will build a go-to-market strategy for a new product/Feature launch to deliver results that ensure the customer and business goals are met in operational launch plans.

  • Gain a thorough understanding of data analytics tool and associated customer experience.

  • Identify and fill product gaps and generate new ideas that grow product adoption, improve customer experience and drive growth.

  • Oversee the product throughout its life cycle, including ideation, prototyping, user research, design, launch, iteration, and end-of-life decisions.

  • Drive product launches to meet release goals and ensure cross-functional teams have appropriate understanding, are aligned, are prepared, and plans in place to execute and monitor outcomes.

  • Work with Product Marketing to develop messaging and product positioning that explain technical and business value in simple, understandable terms.

  • Execute Product Planning and Development – Including customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements, and ownership of product positioning.

  • Collaborate with engineering on continuously improving software delivery best practices,  Including helping the team make tradeoffs based on customer requirements, QA/testing of the product.

We'd love to explore more about you if you have:

  • We want someone with a passion to innovate, who likes working backwards from the customer and can handle complex problems.

  • A strong fundamental understanding of Computer Science through pursuit of a Bachelor’s, Master’s;  prefer MBA, or a related discipline.

  • 3+ years of experience in the software industry either in a development or product management capacity (projects or former internships).

  • Experience working with cross-disciplinary teams across the organization including engineering, marketing, UX.

  • Ability to effectively communicate to stakeholders at all levels of the organization—from the end user (technical buyer) to the decision maker (economic buyer)—with excellent written, oral, and presentation skills.

  • Self-starter with a growth mindset, adaptability, and a drive for continuous improvement

Please let the company know you found this position on Jobdai to support us!

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